Last Updated: 12 August 2026
Thank you for shopping with VelloraComfort.
This Shipping Policy explains our order processing times, estimated delivery times, tracking, shipping delays, lost packages, and other delivery-related matters.
All orders are currently shipped from China.
Processing and delivery times are estimates unless expressly stated otherwise.
Orders are normally processed within 1–2 business days.
Business days are Monday through Friday, excluding applicable public holidays.
Processing time begins after your order has been successfully placed and payment has been accepted.
Processing time is separate from shipping/transit time.
During periods of unusually high order volume, holidays, product launches, or circumstances outside our reasonable control, processing may occasionally take longer.
Processing: 1–2 business days
Estimated shipping: 6–10 business days after processing
Processing: 1–2 business days
Estimated shipping: 6–10 business days after processing
Shipping times begin after your order has been processed and dispatched.
This means that the normal estimated total timeframe from placing an order to delivery is approximately 7–12 business days, consisting of 1–2 business days of processing and an estimated 6–10 business days of shipping.
Unless expressly stated otherwise, delivery dates and shipping times displayed on our website or communicated to you are estimates and are not guaranteed delivery dates.
Nothing in this section limits any mandatory rights you may have under applicable consumer law concerning delivery times.
Once your order has been dispatched, we will normally send you a shipping confirmation containing available tracking information.
Please allow time for the carrier's tracking system to update after your order has been dispatched.
Tracking information and carrier scans may occasionally be delayed and do not necessarily update immediately after shipment.
We process orders quickly, and submitting a cancellation request does not guarantee that your order can be stopped or cancelled before shipment.
Orders may enter processing, fulfillment, or dispatch before our customer support team is able to review your cancellation request.
An order is only considered successfully cancelled when VelloraComfort confirms the cancellation to you.
If your order has already entered a stage of processing or fulfillment where it cannot reasonably be stopped, or has already been dispatched, we may be unable to cancel the shipment.
This may apply even if your cancellation request was sent before physical dispatch if, by the time the request can reasonably be processed, fulfillment has progressed too far for the shipment to be reasonably intercepted or stopped.
If your shipment cannot be stopped, this does not remove any statutory right of withdrawal you may have. Any applicable withdrawal or return will instead be handled in accordance with our Returns, Refunds & Cancellation Policy and applicable consumer law.
Where permitted by applicable law, you may be required to receive and return the shipment before reimbursement is completed.
Submitting a cancellation request does not, by itself, entitle you to retain both the goods and the purchase price.
Nothing in this section limits any mandatory statutory right of withdrawal, cancellation, refund, or other consumer right you may have.
Shipping and delivery times are estimates and may be affected by circumstances including:
carrier delays;
customs processing;
weather conditions;
public holidays;
peak shipping periods;
logistical disruptions;
transportation disruptions;
incorrect or incomplete shipping information; or
other circumstances outside our reasonable control.
A carrier delay does not automatically qualify an order for a refund under our voluntary 30-Day Refund Guarantee.
However, nothing in this policy limits any mandatory rights you may have where an order is not delivered within an agreed or legally required period.
If your shipment is significantly delayed, please contact us so that we can assist with investigating its status.
If you believe your package has been lost in transit, please contact VelloraComfort.
We may investigate the shipment with the applicable shipping carrier before determining the appropriate resolution.
We may request reasonable information or cooperation from you during the investigation.
If a package is confirmed lost in transit, depending on the circumstances and applicable law, the appropriate resolution may include:
a replacement shipment at no additional cost; or
a refund where required or otherwise appropriate.
Nothing in this section limits any mandatory consumer rights concerning goods that have not been delivered.
If tracking shows that your package has been delivered but you cannot locate it, please first:
check the delivery location carefully;
check with other members of your household;
check with neighbors where appropriate;
check any safe location where the carrier may have left the parcel; and
contact the shipping carrier where appropriate.
If you are still unable to locate your package, please contact VelloraComfort so that we can review the available tracking information and assist with an investigation where appropriate.
We may request reasonable information necessary to investigate a delivery claim.
Any responsibility for a missing package will be determined in accordance with the circumstances and applicable law.
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please review your shipping address carefully before completing your purchase.
If you discover an error after placing your order, contact us as soon as possible.
We will make reasonable efforts to correct your address before fulfillment where possible. However, we cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or dispatch.
If an order cannot be delivered because of incorrect or incomplete information supplied by the customer, the matter will be handled in accordance with applicable law and the circumstances of the shipment.
Customers are responsible for reasonably cooperating with delivery and collecting packages where collection is required.
Refusing delivery or failing to collect a package does not necessarily constitute valid notice that you wish to exercise a statutory right of withdrawal.
If you wish to withdraw from your purchase, you should clearly notify VelloraComfort.
If a parcel is returned because it was refused, uncollected, or otherwise undeliverable, the matter will be handled in accordance with our Returns, Refunds & Cancellation Policy and applicable consumer law.
International shipments may be subject to customs processing, inspections, import procedures, or other requirements imposed by authorities in the destination country.
These processes may cause additional delivery delays outside our reasonable control.
Any taxes, duties, import charges, or other mandatory charges applicable to an international order will be handled in accordance with the information disclosed during the purchase process and applicable law.
VelloraComfort is not responsible for delays caused solely by customs authorities where the delay is outside our reasonable control, subject always to any mandatory consumer rights.
In some circumstances, products from the same order may be shipped separately.
If your order is divided into multiple shipments, packages may arrive on different dates and may have separate tracking information.
Receiving one package does not necessarily mean that all packages associated with your order have been delivered.
Do not send products back without first contacting VelloraComfort for return instructions.
If you wish to make a return, exercise an applicable right of withdrawal, or return a defective, damaged, or incorrect product, please contact:
If a return is required, our support team will provide the appropriate return instructions.
Please retain the product, packaging, and any applicable hygiene seal until your request has been resolved.
Our Returns, Refunds & Cancellation Policy governs return eligibility, return shipping costs, hygiene-sealed products, refunds, statutory withdrawal rights, and related matters.
If you have questions regarding your shipment, tracking information, delivery, or a potentially lost package, please contact:
VelloraComfort
Email: Support@VelloraComfort.com
When contacting us about a shipment, please include your order number so that we can locate your order as quickly as possible.
Nothing in this Shipping Policy is intended to exclude, restrict, waive, or replace any mandatory consumer right or remedy available under applicable law.
If any provision of this Shipping Policy conflicts with mandatory consumer law applicable to your order, the mandatory legal requirement will apply to the extent of that conflict.
VelloraComfort may update this Shipping Policy from time to time.
The current version will be made available through our website.
Unless applicable law requires otherwise, the version of this Shipping Policy in effect when you placed your order will apply to that purchase.
VelloraComfort
Support: Support@VelloraComfort.com
Last Updated: 12 August 2026