Last Updated: 12 August 2026
These Terms of Service (“Terms”) govern your access to and use of the VelloraComfort website, online store, products, content, features, tools, and related services (collectively, the “Services”).
The terms “VelloraComfort,” “we,” “us,” and “our” refer to VelloraComfort
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.
Please read these Terms carefully before accessing our website, using our Services, or purchasing a product.
By accessing or using the Services, you agree to these Terms and any policies expressly incorporated into them, including our Privacy Policy and Returns, Refunds & Cancellation Policy.
Nothing in these Terms excludes, restricts, waives, or limits any mandatory consumer right or remedy that cannot lawfully be excluded or restricted.
If you do not agree to these Terms, you should not use the Services.
By using the Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you permit a minor to use the Services through a device or account you own or control, you are responsible for that use to the extent permitted by applicable law.
You agree to use the Services only for lawful purposes and in accordance with these Terms.
You may not use our products or Services for any unlawful, fraudulent, abusive, or unauthorized purpose.
When placing an order or otherwise using the Services, you may be required to provide information including your name, email address, billing information, payment information, and shipping address.
You agree that the information you provide will be current, complete, and accurate.
You are responsible for reviewing your shipping address, product selection, quantity, variant, and other order information before submitting your order.
If you discover an error after placing an order, you should contact us as soon as possible.
We will make reasonable efforts to assist you, but we cannot guarantee that information can be changed after an order has entered processing, fulfillment, or dispatch.
Where account functionality is available, you are responsible for maintaining the confidentiality and security of your login credentials.
You are responsible for activity conducted through your account to the extent permitted by applicable law.
You must notify us promptly if you reasonably believe your account has been accessed or used without authorization.
You may not sell, transfer, assign, or provide unauthorized access to your VelloraComfort account.
We make reasonable efforts to accurately display and describe our products.
However, product appearance may vary slightly because of screen settings, lighting, photography, manufacturing variations, and other factors.
Minor differences in appearance that do not materially affect the nature, quality, functionality, safety, or conformity of the product may occur.
Product descriptions, packaging, specifications, availability, and other information may be updated from time to time.
Nothing in this section limits your statutory rights where a product is defective, materially different from its description, incorrect, unsafe, or otherwise does not conform to the contract.
Products are subject to availability.
Where permitted by applicable law, we reserve the right to:
limit quantities;
discontinue products;
correct genuine product-information errors;
refuse or cancel orders affected by material pricing, availability, technical, or listing errors;
restrict sales where reasonably necessary to prevent fraud or abuse; and
restrict unauthorized commercial resale.
If we cancel an order after payment has been collected and no replacement or alternative has been agreed, we will refund the amount due in accordance with applicable law.
When you submit an order, you are offering to purchase the products identified in your order.
Receipt of an automated order confirmation does not necessarily mean that we have accepted your order where applicable law permits acceptance to occur at a later stage.
Where reasonably necessary and permitted by applicable law, we reserve the right to reject or cancel an order, including because of:
product unavailability;
suspected fraud or unauthorized payment activity;
material pricing or listing errors;
shipping restrictions;
unusually large or suspicious quantities;
suspected unauthorized commercial resale; or
circumstances that make fulfillment impossible or unlawful.
If payment has already been collected for an order that we subsequently cancel, we will issue any refund required by applicable law.
We process orders quickly so that they can be dispatched as soon as possible.
You may contact us to request cancellation of an order. However, submitting a cancellation request does not guarantee that the order can be stopped or cancelled.
Orders may enter processing, fulfillment, or dispatch before our customer support team is able to review your cancellation request.
An order is only considered successfully cancelled once VelloraComfort confirms the cancellation to you.
If your order has already entered a stage of processing or fulfillment where it cannot reasonably be stopped, or has already been dispatched, we may be unable to cancel the shipment.
This may apply even where your cancellation request was sent before the shipment was physically dispatched if, by the time the request can reasonably be processed, fulfillment has progressed to a stage where the shipment cannot reasonably be intercepted or stopped.
If we cannot stop the shipment, this does not remove any statutory right of withdrawal you may have. You may instead be required to receive and return the goods in accordance with our Returns, Refunds & Cancellation Policy and applicable consumer law.
Where permitted by applicable law, reimbursement may be withheld until we receive the returned goods or you provide acceptable evidence that the goods have been sent back.
Submitting a cancellation request does not, by itself, entitle you to retain both the goods and the purchase price.
Please do not dispose of a product or assume that an order has been successfully cancelled unless VelloraComfort has confirmed the cancellation to you.
Nothing in this section limits any mandatory cancellation, withdrawal, refund, or other consumer right available under applicable law.
Prices are displayed in the currency indicated on our website.
Prices, discounts, promotions, and product availability may change from time to time.
The price applicable to your purchase will generally be the price displayed when you submit your order, subject to applicable law concerning obvious pricing or technical errors.
Shipping costs, taxes, duties, customs charges, or other applicable fees will be displayed, disclosed, or handled as required by applicable law.
Promotional offers may be subject to separate conditions.
Unless expressly stated otherwise, promotions cannot be combined.
We reserve the right to modify or discontinue promotions in accordance with their terms and applicable law.
You agree to provide valid and accurate billing and payment information.
By submitting payment information, you represent that you are authorized to use the payment method provided.
Payments may be processed by third-party payment providers.
We may take reasonable steps to verify a transaction and may delay, decline, or cancel an order where we reasonably suspect fraud, unauthorized payment activity, or another security issue.
You remain responsible for amounts lawfully due in connection with purchases made by you.
We aim to process and deliver orders within the timeframes communicated on our website.
Unless expressly guaranteed, delivery dates and transit times are estimates.
Delivery may be affected by circumstances including:
carrier operations;
customs processing;
weather conditions;
public holidays;
peak shipping periods;
logistical disruptions;
incorrect or incomplete delivery information; and
circumstances outside our reasonable control.
A minor shipping delay does not automatically create eligibility for a refund under our voluntary refund guarantee.
Nothing in these Terms limits any statutory right or remedy you may have where goods are not delivered within an agreed or legally required period.
Responsibility for loss or damage during delivery will be determined in accordance with applicable consumer law.
Nothing in these Terms is intended to transfer the risk of loss to a consumer earlier than permitted by applicable law.
If tracking indicates that a package has been delivered but you have not received it, please contact us promptly so that we can investigate.
We may request reasonable information necessary to investigate a delivery claim.
If you believe your package has been lost in transit, please contact us.
We may investigate the shipment with the applicable shipping carrier and may request reasonable cooperation or information from you.
Depending on the circumstances and applicable law, an appropriate resolution may include a replacement shipment or refund.
Nothing in this section limits mandatory rights you may have concerning goods that have not been delivered.
You are responsible for providing complete and accurate shipping information when placing an order.
If you discover an error, contact us immediately.
We will make reasonable efforts to correct shipping information before dispatch where possible, but changes cannot be guaranteed once an order has entered processing or fulfillment.
If an order cannot be delivered because of inaccurate or incomplete information supplied by the customer, the matter will be handled in accordance with applicable law and the circumstances of the order.
Refusing delivery or failing to collect a package does not necessarily constitute valid notice that you wish to exercise a statutory right of withdrawal.
If you wish to withdraw from your purchase, you should clearly communicate that decision to VelloraComfort.
Returned, refused, and uncollected packages will be handled in accordance with our Returns, Refunds & Cancellation Policy and applicable law.
Returns, refunds, voluntary guarantees, statutory withdrawals, cancellations, and related claims are governed by our Returns, Refunds & Cancellation Policy together with applicable consumer law.
Where applicable law gives you a statutory right of withdrawal, our policies do not remove or restrict that right.
Where a return is required and permitted by law, you must follow the applicable return procedure.
Where permitted by applicable law, VelloraComfort may withhold reimbursement until we receive the returned goods or you provide acceptable evidence that the goods have been sent back.
Our voluntary refund guarantee does not replace or restrict mandatory statutory consumer rights.
Certain VelloraComfort products, including mouthguards, are intended to be placed inside the mouth and therefore raise important health and hygiene considerations.
Where a product is supplied with a hygiene seal or sealed hygiene packaging, do not open, remove, break, damage, or otherwise compromise the hygiene seal if you may wish to return the product.
Where permitted by applicable law, sealed goods that are unsuitable for return for health protection or hygiene reasons may be exempt from a statutory right of withdrawal once the applicable seal has been broken after delivery.
Where that legal exception applies, VelloraComfort may refuse a change-of-mind return after the hygiene seal has been opened, removed, broken, damaged, or otherwise compromised.
Opening an external shipping box does not, by itself, necessarily constitute breaking the product's hygiene seal.
A mouthguard that has been placed inside a person's mouth cannot be restocked or resold for health and hygiene reasons.
Nothing in this section limits your statutory rights concerning products that are defective, damaged, incorrect, unsafe, or otherwise non-conforming.
Unless VelloraComfort expressly tells you otherwise, you should retain the product while any cancellation, return, refund, replacement, defect, or other product claim is being reviewed.
Where permitted by applicable law, VelloraComfort may require the product to be returned before completing a refund or other resolution.
If a return is required, we will provide appropriate return instructions.
Where permitted by applicable law, we may withhold reimbursement until we receive the returned goods or you provide acceptable evidence that the goods have been sent back.
You should not dispose of a product that is the subject of a claim unless VelloraComfort has confirmed that you may do so.
VelloraComfort may choose to waive the return requirement in individual cases. A decision to waive a return in one case does not require us to waive returns in other cases.
You are responsible for reading and following all instructions, warnings, fitting guidance, cleaning instructions, storage instructions, and other information supplied with a VelloraComfort product.
Products should only be used for their intended purpose and in accordance with the instructions provided.
Do not intentionally modify a product in a manner inconsistent with its instructions.
You should inspect the product before and during use.
If a mouthguard or other product becomes materially damaged, torn, degraded, deformed, or otherwise unsuitable for continued use, discontinue use and follow the applicable product instructions.
Failure to follow reasonable product instructions may affect rights available under our voluntary guarantees where the claimed problem was caused by misuse, improper care, unauthorized modification, or use contrary to the supplied instructions.
Nothing in this section excludes liability or consumer rights that cannot lawfully be excluded.
Information provided through our website, packaging, instructions, advertising, customer support, or other Services is intended to provide general product information unless expressly stated otherwise.
VelloraComfort products and informational materials are not intended to replace professional medical or dental diagnosis, advice, or treatment.
If you have questions about whether a product is appropriate for your particular medical or dental circumstances, you should seek advice from an appropriately qualified healthcare professional.
Do not disregard professional medical or dental advice because of general information provided through our Services.
Nothing in this section limits any responsibility VelloraComfort has under applicable product-safety, product-liability, consumer-protection, or other mandatory law.
If you believe a product is defective, damaged, incorrect, unsafe, or otherwise does not conform to your order, contact us promptly.
We may request reasonable evidence necessary to assess and investigate the issue, including:
photographs;
video;
order information;
packaging information;
batch or product information; or
a description of the problem.
You should retain the product while a claim is being investigated unless we tell you otherwise.
Depending on applicable law and the circumstances, available remedies may include repair, replacement, price reduction, refund, or another legally required remedy.
Nothing in these Terms restricts mandatory rights relating to defective, unsafe, or non-conforming goods.
You may not misuse our refund, replacement, return, shipping, promotional, or payment processes.
Prohibited conduct includes knowingly:
submitting false or fraudulent claims;
providing fabricated, altered, or manipulated evidence;
falsely claiming non-delivery;
intentionally damaging a product for the purpose of making a claim;
submitting materially false information;
abusing promotional offers;
attempting to obtain multiple refunds or replacements for the same loss without legitimate justification; or
attempting to retain both goods and reimbursement where you are not legally entitled to do so.
We reserve the right to investigate suspected fraud or abuse and request reasonable supporting information.
Where permitted by applicable law, we may reject fraudulent claims, restrict future transactions, cancel orders, or suspend access to our Services.
We may preserve and provide relevant records to payment providers, carriers, financial institutions, insurers, law enforcement, courts, regulators, or other appropriate parties where reasonably necessary and lawful.
Nothing in this section restricts legitimate consumer claims or statutory rights.
If you experience a problem with an order, we encourage you to contact VelloraComfort first so that we have an opportunity to investigate and resolve the issue.
If you initiate a chargeback or other payment dispute, VelloraComfort may provide relevant information and evidence to the applicable bank, card issuer, payment processor, or dispute-resolution provider.
Such information may include, where lawful and relevant:
order information;
payment information;
shipment and tracking information;
delivery confirmation;
customer communications;
cancellation requests;
refund records;
return information; and
other evidence relating to the transaction or claim.
Nothing in this section prevents you from exercising any lawful right to initiate a payment dispute or contact a consumer authority.
Unless otherwise agreed by us, products purchased through our consumer store are intended for personal or household use.
You may not purchase products for unauthorized commercial resale, fraudulent export, or other unlawful commercial activity.
Where permitted by applicable law, we reserve the right to limit or cancel orders where we reasonably believe they are intended for unauthorized resale, fraud, or abuse.
The VelloraComfort website and its original content, including text, graphics, logos, designs, photographs, videos, product materials, and other content, are owned by or licensed to VelloraComfort and are protected by applicable intellectual-property laws.
These Terms grant you a limited, non-exclusive right to access and use the Services for lawful personal purposes.
Except where permitted by law, you may not without authorization:
reproduce substantial portions of our content;
distribute our proprietary materials;
commercially exploit our content;
modify or create unauthorized derivative works from protected materials;
use our trademarks in a manner likely to cause confusion; or
represent yourself as being affiliated with or endorsed by VelloraComfort.
Nothing in these Terms transfers ownership of VelloraComfort intellectual property to you.
If you voluntarily submit a review, photograph, video, suggestion, testimonial, feedback, or other content to VelloraComfort (“User Content”), you represent that you have the rights necessary to submit it.
You must not submit content that:
infringes another person's intellectual-property rights;
violates privacy or data-protection rights;
is knowingly false or misleading;
is unlawful, threatening, defamatory, or abusive;
contains malicious software; or
falsely represents your identity or relationship with another person.
Where you provide content for publication or promotional use, you grant VelloraComfort a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt that content for legitimate business purposes, subject to applicable law and any specific agreement made with you.
This does not transfer ownership of your original content to VelloraComfort.
You may not use the Services:
for unlawful or fraudulent purposes;
to violate applicable laws or regulations;
to infringe intellectual-property rights;
to harass, threaten, defame, or unlawfully harm another person;
to distribute malware or malicious code;
to attempt unauthorized access to our systems;
to interfere with the operation or security of the Services;
to scrape, harvest, or collect information through unauthorized means;
to impersonate another person;
to submit fraudulent transactions or claims;
to circumvent security or fraud-prevention measures; or
in any other manner that materially interferes with the lawful operation of the Services.
Where permitted by applicable law, we may suspend or restrict access to the Services in response to serious or repeated violations.
The Services may contain links to, integrations with, or functionality provided by third parties.
Third-party websites and services are governed by their own terms and policies.
We are not responsible for independent third-party content, products, or services merely because our website links to them.
Nothing in this section excludes any responsibility VelloraComfort has under applicable law for third parties acting on our behalf in connection with your purchase.
Our online store is hosted using Shopify's e-commerce platform.
Shopify provides technology that enables us to operate our online store, but purchases from VelloraComfort are transactions between you and VelloraComfort unless expressly stated otherwise.
Your use of certain Shopify-provided functionality may also involve Shopify processing information as described in the applicable privacy disclosures.
Our collection and use of personal information are governed by our Privacy Policy and applicable data-protection law.
Please review our Privacy Policy for information about how we collect, use, disclose, retain, and otherwise process personal information and the rights that may be available to you.
Third-party service providers involved in operating our store may process personal information in accordance with applicable law and their respective roles.
Our Services may occasionally contain typographical errors, inaccuracies, omissions, technical errors, or outdated information.
Where permitted by applicable law, we may correct genuine errors and update information.
If an error materially affects an order you have already submitted, we will handle the matter in accordance with applicable contract and consumer law.
Nothing in this section gives VelloraComfort the right to unilaterally deprive a consumer of mandatory contractual or statutory rights.
We aim to maintain reliable access to our website but cannot guarantee that the Services will always be uninterrupted, completely secure, or error-free.
The website may occasionally be unavailable because of maintenance, updates, technical problems, third-party outages, security issues, or circumstances outside our reasonable control.
We may modify, suspend, or discontinue website functionality where reasonably necessary.
This section does not affect obligations relating to orders or purchases that have already been accepted.
To the maximum extent permitted by applicable law, we do not guarantee that the website or Services will always be uninterrupted, completely secure, error-free, or compatible with every device.
Nothing in these Terms excludes or restricts:
statutory warranties or guarantees;
product-conformity obligations;
product-safety obligations;
rights concerning defective or non-conforming goods;
mandatory product-liability protections; or
any other consumer right that cannot legally be excluded or restricted.
Any disclaimer contained in these Terms applies only to the extent permitted by applicable law.
To the maximum extent permitted by applicable law, VelloraComfort will not be liable for indirect, incidental, special, or consequential losses arising from use of the Services where such liability may lawfully be excluded.
Nothing in these Terms excludes, restricts, or limits liability where doing so would be unlawful.
In particular, nothing in these Terms is intended to exclude or limit liability for:
death or personal injury where liability cannot legally be excluded;
fraud or fraudulent misrepresentation;
mandatory product liability;
violation of mandatory product-safety obligations;
deliberate misconduct where liability cannot legally be excluded; or
any other liability that applicable law prohibits us from excluding or limiting.
Any limitation or exclusion of liability contained in these Terms applies only to the maximum extent permitted by applicable law.
To the extent permitted by applicable law, you are responsible for losses or third-party claims reasonably arising from your unlawful use of the Services, intentional violation of these Terms, infringement of another person's rights, or fraudulent conduct.
This provision does not require a consumer to indemnify VelloraComfort for losses caused by VelloraComfort's own breach, negligence, unlawful conduct, defective products, or other matters for which liability cannot legally be transferred to the consumer.
Where permitted by applicable law, we may suspend, restrict, or terminate access to some or all of the Services where reasonably necessary, including where:
you materially or repeatedly violate these Terms;
we reasonably suspect fraudulent or unlawful activity;
you attempt to compromise the security or operation of the Services;
continued access would expose VelloraComfort or others to material legal or security risk; or
we discontinue the relevant Service.
Termination or suspension of website access does not eliminate rights or obligations arising from purchases already made.
Any provisions that by their nature should continue after termination will remain effective.
To the extent permitted by applicable law, VelloraComfort will not be responsible for delay or failure to perform an obligation caused by circumstances outside our reasonable control.
Such circumstances may include natural disasters, severe weather, war, civil disturbance, governmental action, customs disruption, widespread transportation disruption, labor disputes, telecommunications failures, major infrastructure failures, epidemics, pandemics, or significant failures affecting third-party logistics or technology providers.
Where such circumstances affect an order, we will handle the matter in accordance with applicable consumer law.
Nothing in this section removes any right to a refund, termination, or other remedy that mandatory applicable law provides.
If any provision of these Terms is determined by a competent court or authority to be unlawful, invalid, or unenforceable, that provision will apply to the maximum extent legally permissible or, where necessary, be severed from these Terms.
The remaining provisions will continue in effect to the extent permitted by law.
If VelloraComfort does not immediately exercise or enforce a right available under these Terms, that does not necessarily mean we have waived that right.
A waiver relating to one particular situation does not automatically constitute a waiver in another situation.
These Terms, together with the policies and terms expressly incorporated into them, constitute the agreement governing your use of the Services and purchases from VelloraComfort, subject to applicable law.
If a provision of another VelloraComfort policy specifically governing a particular matter conflicts with a more general provision of these Terms, the more specific provision will apply to that matter unless mandatory law requires otherwise.
Nothing in this section excludes representations, rights, or obligations that cannot legally be excluded.
You may not transfer your contractual rights or obligations to another person where such a restriction is permitted by applicable law without our prior consent.
VelloraComfort may transfer or assign its rights or obligations in connection with a sale, restructuring, merger, transfer of business, or similar legitimate business transaction, provided doing so does not unlawfully reduce your consumer rights.
Nothing in this section restricts a transfer that applicable law expressly permits.
These Terms and contracts entered into through the Services are governed by the laws of Denmark, subject to applicable conflict-of-law rules and mandatory consumer-protection laws.
If you are a consumer residing outside Denmark, this choice of Danish law does not deprive you of mandatory consumer protections provided by the laws of your country of habitual residence where those protections apply notwithstanding this choice of law.
Any jurisdiction or venue provision applies only to the extent permitted by applicable law.
Nothing in these Terms prevents a consumer from bringing a claim before a competent court or using a dispute-resolution mechanism where applicable law gives the consumer that right.
We may update these Terms from time to time to reflect changes to our Services, business practices, security requirements, or applicable legal requirements.
The current version will be made available on our website together with its last-updated date.
Unless applicable law permits or requires otherwise, material changes will not retroactively alter the contractual terms applicable to an order already placed.
Where applicable law requires notice or consent for a particular change, we will comply with those requirements.
These Terms should be read together with our other applicable policies, including our:
Returns, Refunds & Cancellation Policy;
Privacy Policy; and
Shipping Policy, where applicable.
Our Returns, Refunds & Cancellation Policy contains additional information concerning our voluntary 30-Day Refund Guarantee, statutory withdrawal rights, cancellations, hygiene-sealed products, returns, defective products, and refunds.
Nothing contained in any VelloraComfort policy overrides a mandatory consumer right that cannot legally be waived or restricted.
Questions regarding these Terms, your order, cancellations, returns, or other customer-service matters may be directed to:
Email: Support@VelloraComfort.com
These Terms are intended to establish clear contractual rules while respecting applicable consumer-protection law.
Nothing in these Terms or any VelloraComfort policy is intended to exclude, waive, restrict, or replace any statutory right, remedy, warranty, guarantee, product-safety protection, product-liability protection, or other legal protection that cannot lawfully be excluded.
If any provision of these Terms conflicts with mandatory law applicable to your purchase, the mandatory legal requirement will prevail to the extent of that conflict.
Last Updated: 12 August 2026